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Privacy Policy

HealthTrackRx is sensitive to protecting the privacy of our website visitors. This Privacy Statement is provided to help you understand how we collect, use, and share the information you provide to us on this Website and describes your rights with respect to your individually identifiable information or Protected Health Information (“PHI”). The information presented here is intended to be general in nature and should not be viewed as a substitute for professional advice. Please consult with a healthcare professional for matters relating to personal medical and/or healthcare issues.

We may periodically make changes to this Privacy Statement without notice. By continuing to use this site, you consent to our Terms of Use.

This Website is offered and available to those who are 18 years of age or older. By using this Website, you represent and warrant that you are at least 18 years old. If you do not meet this requirement, you must not access, use, or purchase any products offered on this Website.

Security/Confidentiality

HealthTrackRx uses various physical, electronic, and administrative methods to protect the security, confidentiality, and integrity of information submitted through our Website. Although we make every reasonable effort to protect personal information and personal health information from loss, misuse, or alteration by third parties, please be aware there is always some risk involved in transmitting information via the Internet and 100% security is not guaranteed.

Information Collected

You can generally visit our website without disclosing any of your personal information. However, if you purchase any of the products offered on this Website, you will be asked to provide certain personal information such as your name, address, email, and telephone number.

When personal information is combined with any information regarding your health or medical status, it is referred to as "personal health information." Certain personal health information you provide, such as PHI, is subject to the Health Insurance Portability and Accountability Act (“HIPAA”) Notice of Privacy Practices. We protect PHI and personal health information as required by HIPAA and applicable state law. Similarly, we may use PHI and personal health information as permitted by HIPAA and applicable state law. For our HIPAA Statement, please visit: https://www.healthtrackrx.com/hipaa-statement/

For more information regarding your rights and the Notice of Privacy Practices, please visit:

https://www.hhs.gov/hipaa/for-individuals/notice-privacy-practices/index.html

We may collect and process the following personal information about you:

  • Information you provide by filling in forms or creating an account on the Website, such as your personal details (e.g., name, date of birth, etc.) or contact details (e.g., telephone number, email address, postal address, etc.).
  • Details of transactions, purchases, and orders and the fulfillment of such orders. You may be asked to provide financial information when placing an order through our Website.
  • In instances where you report an issue with our Website, we may ask for your personal information.
  • In instances where you contact us in writing, email, or other electronic means, we may keep a record of that correspondence.
  • Details of your visits to the Website and information as you navigate through the Website together with details of the resources that you access. This information includes but is not limited to: usage details, IP addresses, location data and other communication data which will be used in accordance with this Privacy Statement.

We may also collect aggregate information on our website that relates to you only as an anonymous user. Aggregate information is used for purposes of improving usability, quality, and functionality of the site.

Where required by law, we may ask for your explicit consent to collect information considered to be sensitive personal information (such as ethnicity or health information). You may withdraw your consent at any time by contacting us at the details below.

If you wish to utilize our services or products, you will collect the appropriate sample(s) using our test collection kit. The sample and your information will be provided to HealthTrackRx’s laboratory (CLIA # #45D2009077) for the diagnostic testing of the sample. HealthTrackRx will store your test results and related data as required by and pursuant to applicable laws, regulations, and College of American Pathologists (“CAP”) accreditation standards. Your sample(s) and test related data may be used or stored for regulatory compliance or healthcare operations, and may be de-identified for internal research, quality control, validation studies, and development purposes.

Use of Information

The information we collect online may be used to:

  • Contact you.
  • Provide and improve services.
  • Fulfill your requests for products, services, and information.
  • Send you information about additional clinical services, general wellness, or promotional material from us or on behalf of our affiliates.
  • Conduct research using your information, subject to HIPAA Privacy Laws.
  • Analyze website use and user data to understand and improve services.
  • Prevent unauthorized or illegal activities in accordance with our Terms of Use.
  • Maintain legal and regulatory compliance with applicable laws.

Sharing Information

HealthTrackRx may share your information with third-party agents, contractors, vendors and service providers that help us with specialized services, including but not limited to billing, payment processing, customer service, email deployment, business analytics, marketing, advertising, performance monitoring, hosting, and data processing. These third-party vendors and service providers may not use your information for purposes other than those related to the services for which they are contracted to provide HealthTrackRx and will be subject to the same privacy standards outlined within this statement.

HealthTrackRx reserves the right to share personal information in response to duly authorized information requests of any law enforcement agency, court, regulatory body, government agency, or other third party, when such disclosure is necessary to comply with a legal or regulatory obligation, or otherwise to protect our rights or the rights of any third party.

We may also provide personal information to a third party in connection with the sale, assignment, or other transfer of the business of this Website to which the information relates. We will require any such third party to agree to treat personal information in accordance with this Privacy Statement and our Terms of Use.

We also may share aggregate information about Website usage with unaffiliated third parties. Aggregate information does not contain any personally identifiable information.

Passive Tracking and Cookies

HealthTrackRx uses Web logs and temporary Internet cookies to gather aggregate data of site visitors. We may use remarketing tracking pixels and visitor browsing data to advertise to past site visitors and to reach similar audiences.

Cookies are packets of information that a website transfers to a user's computer for record-keeping purposes. They help track a user's preferences during a website visit. Some services on our website use multi-session cookies, also known as “persistent cookies.” Persistent cookies are:

  • Small bits of text temporarily stored in your computer
  • Placed on your computer for more than a single session
  • Used to differentiate between new and returning site visitors, customize our website for frequent visitors, and assess site design and content

We do not use session cookies or persistent cookies to collect PHI and we do not share any data collected from cookies. If you do not want information to be collected via cookies, you can turn off cookies in your internet browser setting.

Third-Party Websites

If you access or engage in public activities on third-party websites that may link to or be accessible to this Website, then we may receive information related to you from those third-party sites. If you use third-party services such as Facebook, Google, Twitter, or Glassdoor to access HealthTrackRx information or services, or to share your experience about our services with others, we may also collect information from these third-party websites. You should use caution when disclosing personal information on third-party websites. We are not responsible for the information you choose to submit in public areas or domains.

Our Website may contain links to other websites that are not managed or controlled by HealthTrackRx. These links are provided for your convenience only. We do not review, endorse, or take responsibility for content of these other websites. If you choose to access such sites, you are subject to the privacy policies of those sites.

Email and Opt-Out

If you provide your email then HealthTrackRx may deliver information to you via email and may occasionally distribute promotional material, news, and announcements via email. We do not sell, trade, or otherwise share our email lists with third parties. If you decide you no longer wish to receive email communications, you may remove your name from any email distribution lists at any time or contact us directly to be removed.

Domestic and International Users

We maintain information in the United States of America and in accordance with the laws of the United States, which may not provide the same level of protection as the laws in your jurisdiction. By using our website or services and providing us with information, you understand and agree your information may be transferred to and stored on servers located outside your resident jurisdiction and, to the extent you are a resident of a country other than the United States, then you consent to the transfer of such data to the United States for processing by us in accordance with this Privacy Statement.

Copyright and Trademarks

All other trademarks, service marks, trade names or service names not owned by HealthTrackRx that appear on this site are the property of the respective owners, who may or may not be affiliated with or sponsored by HealthTrackRx.

Information Security

We reserve the right to take appropriate legal action for any illegal or unauthorized use of this Website and unauthorized use of our intellectual property rights. There may be other circumstances that require us to disclose information about you or your use of this Website to law enforcement, a court of law, or government agency. By using this Website, you agree to waive and hold Us harmless from any claims resulting from such disclosures and from any actions taken in connection with investigations by us or law enforcement authorities.

We may investigate any complaints or reported breaches of this Privacy Statement and take any appropriate action. We also reserve the right to suspend, restrict, or terminate access to this Website at any time without notice if we reasonably believe you have breached this Privacy Statement or Our Terms of Use.

Children’s Privacy

HealthTrackRx is committed to protecting the privacy of children as well as adults. We rely on your representation that you are of 18 years of age or older. A parent or guardian may create an account for, and provide information related to, his or her child who is under the age of 18. The parent or guardian assumes full responsibility for ensuring the information provided is accurate and kept secure.

Notice to California Residents - California Privacy Rights

This section applies to California residents only and is provided in accordance with the California Consumer Privacy Act (“CCPA”), Cal. Civ. Code 1798.100, et seq. This notice supplements our Privacy Policy by explaining your privacy rights as a California resident and providing disclosures about how we use your information, both online and offline.

"Personal information," for purposes of this section is understood in a manner consistent with the CCPA and does not include publicly available information, which is lawfully made available to the general public from federal, state, or local government records.

When using our Website or services, we generally collect the follow categories of Personal Information from you:

  • Identifiers and contact information such as name, address, email, phone number.
  • Demographic information such as age and gender.
  • Health Information.
  • Payment or financial information associated or provided by you.
  • Commercial information such as services or products purchased by you.
  • Internet or other electronic network activity information including geolocation data, your device IP address, other identification numbers associated with your device, browsing history, prior webpage visited, length of visit and page clicks, system configurations, date and time stamps of transactions and purchase history.
  • Audio recordings, as permitted by applicable law.
  • Inferences relating to your preferences that are based upon any of the above.

For more information about the Personal Information we collect and how we collect it, please refer to the “Information Collected” section above.

As a California resident, you have the following rights regarding your Personal Information.

  • Right to Non-Discrimination
    You have the right not to be discriminated against for exercising your rights under the CCPA. We will not discriminate against you for exercising your right to know, delete, or opt-out of sales.
  • Right to Know
    You have the right to know about Personal Information collected, used, or disclosed and may request in writing: (1) a list of the categories/types of personal information we collected about you; (2) the source of that information; (3) how the information was used, such as the business or commercial purposes; (4) third parties to whom we shared the information; and (5) the specific pieces of personal information we collected about you. You have the right to request a copy of the specific Personal Information we collected about you during the 12 months before your request.
    To assert your Right to Know, please submit your written request to the contact identified in the “How to Contact Us” section below. HealthTrackRx may verify your identity by contacting you and asking questions based upon information you previously provided; confirm receipt of your request within ten (10) days of receipt of request; and to the extent possible, respond to your request within forty-five (45) days.
    Your Right to Know may be subject to certain exceptions such as inability to verify your identity or if providing the information could create a substantial, articulable, and unreasonable risk to the security of the Personal Information, your account, or the security of our network systems. If your request under Right to Know is denied, we will provide explanation for the denial.
  • Right to Delete
    You have the right to request deletion of any Personal Information we collected from you or maintain about you, subject to certain exceptions.
    To assert your Right to Delete, please submit your written request to the contact identified in the “How to Contact Us” section below. HealthTrackRx may verify your identity by contacting you and asking questions based upon information you previously provided; confirm receipt of your request within ten (10) days of receipt of request; and to the extent possible, respond to your request within forty-five (45) days.
    Your Right to Delete may be subject to certain exceptions such as inability to verify your identity, if applicable law requires us to maintain the information, or for on-going research. If your request under Right to Delete is denied, we will provide explanation for the denial.
  • Right to Opt-Out of Selling
    In certain situations, as provided for in our Privacy Policy, we may share your Personal Information with our partners, third-parties, or affiliates. To the extent such sharing is considered a “sale” under the CCPA, as a California resident you have the right to opt-out of such sharing. To opt-out, please submit your written request to the contact identified in the “How to Contact Us” section below. If you choose to opt-out, we may be unable to offer you some of our services or products that require sharing of Personal Information.
    Cal. Civ. Code §1798.83 also permits California residents to request certain information regarding our disclosure of Personal Information to third-parties for their direct marketing purposes, if applicable. To request information on this, please submit your please submit your written request to the contact identified in the “How to Contact Us” section below.

How to Contact Us

If you have any questions or concerns regarding the way your personal information is used, you may contact us any time and direct your inquiry to:

COMPLIANCE DEPT.
HealthTrackRx
1500 Interstate 35W
Denton, Texas 76207
compliance@healthtrackrx.com

This Privacy Statement was last updated [March 23, 2022].