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Notice of Privacy Practices

The Health Insurance Portability and Accountability Act of 1996 (“HIPAA”) requires healthcare providers such as HealthTrackRx to maintain the privacy of health information that identifies you and further provide notice of our legal duties and privacy practices regarding you protected health information (“PHI”). We will always strive to ensure the confidentiality of your PHI, pursuant to HIPAA and any applicable statute and regulation.

Use and Disclosure of PHI

HIPAA allows for the use and disclosure of PHI in certain instances. Below are areas that HealthTrackRx may use and disclose PHI. Please note, some uses and disclosures described may be limited or restricted by state laws or other legal requirements.

Other Uses and Disclosures of PHI

HealthTrackRx will seek patient authorization for uses or disclosure of PHI for other purposes not described above. You may revoke your authorization, in writing, at any time, unless action was already taken upon reliance of the authorization prior to revocation.

Sensitive Health Information

HealthTrackRx will further safeguard PHI relating to sensitive health information such as mental health, HIV/AIDS, and genetic testing, which is subject to protection under other state and federal law. We will obtain your permission, when required, before disclosing this information to other healthcare providers who are not involved in your treatment or care.

HIPAA Breach Notification

Under HIPAA, we are required to provide patient notification if we discover a breach of unsecured PHI. In the event of a breach where your PHI may have been compromised, we will notify you no later than sixty (60) days after discovery of the breach. The notification will provide you information about what happened and what can be done to mitigate any harm.

Patient Rights

Subject to some exceptions, you have the following rights with respect to your PHI:

To request a copy of your PHI, contact HealthTrackRx at at A representative will ask you to complete a HIPAA Patient Request Form and provide identification in order to release your PHI records.

Exercising Your Rights

To exercise any of your rights described in this notice, please send a written request to: Compliance Dept, HealthTrackRx: 1500 Interstate 35W, Denton, Texas 76207. With respect to insurance and/or billing information, you may update such information through our website or by contacting the Billing Department using the phone number indicated on the billing invoice.

Inquiries and Complaints

If you have any inquiries, comments, or complaints regarding our Notice of Privacy Practices, or have a complaint about our use or disclosure of your PHI or our privacy practices, please contact us at:


Attention: Compliance Dept.
1500 Interstate 35W
Denton, Texas 76207

Phone: 866-287-3218


You also may file a complaint with the Secretary of the U.S. Department of Health and Human Services.


Office for Civil Rights
The U.S. Department of Health and Human Services
200 Independence Avenue, S.W.
Washington, D.C. 20201

Phone: 1-202-619-0257 or toll free at: 1-877-696-6775

HealthTrackRx does not take retaliatory action against you for filing complaints about our privacy practices.

Changes to the HIPAA Statement

HealthTrackRx reserves the right to make changes to this notice and to our privacy policies from time to time. We will update this notice and post the information on our Website when any changes are made. We encourage you to review this site periodically to ensure you are aware of any changes and updates.

Effective Date of Notice: August 7, 2023